Terms & Conditions

Overview

Dsignes Footwears Pvt. Ltd. ("Dsignes", "we", "our", "us") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, who we share it with, and the rights you have over it.

By using dsignes.com or making a purchase from us, you agree to this Policy. If you do not agree, please do not use the site.

In shortWe collect only what we need to ship your order, talk to you about it, and improve our products. We never sell your data.

Information we collect

We collect three categories of information:

1. Information you give us

Name, email, mobile number, and shipping address (during checkout or account creation)
Payment information (processed by our PCI-DSS-compliant payment partners — we never store full card numbers)
Optional: product reviews, support enquiries, newsletter sign-ups

2. Information collected automatically

IP address, browser type, device type, operating system
Pages viewed, products clicked, time spent on site (via cookies and analytics)
Referral source (e.g., social network, search engine)

3. Information from partners

From payment providers: payment confirmation, fraud-screening signals
From shipping partners: delivery status
From social-login providers (if you choose to log in via Google or Apple): name and email only

How we use your information

We use your data only for the purposes below:

Fulfilling orders: processing payments, shipping, sending order updates and tracking links
Customer support: answering questions, processing returns and exchanges
Improving our products: understanding which models sell, which sizes run out fastest, what reviewers say
Marketing (with your consent only): sending the monthly newsletter, new-arrival emails, and the occasional offer. You can unsubscribe with one click at any time.
Fraud prevention & legal compliance: detecting suspicious orders, complying with tax and consumer-protection laws

Who we share data with

We share data only with vetted partners who help us run the business. We never sell your information.

Partner	Purpose	Data shared
Razorpay / Cashfree	Payment processing	Name, email, amount
Delhivery / Bluedart / India Post	Shipping	Name, address, mobile
Shopify / hosted store	Site infrastructure	Order data, browsing
Google Analytics	Site analytics (anonymised)	IP, page views
Mailmodo / Klaviyo	Newsletter delivery	Name, email (with consent)

We may also disclose data when required by law (tax authorities, lawful court orders) or to protect our rights and safety.

Cookies

We use cookies and similar technologies to:

Remember your bag contents and login
Understand how the site is used (anonymous analytics)
Show you relevant ads on social platforms (with consent)

You can disable cookies in your browser settings, but parts of the site (notably the bag and checkout) may not work correctly.

Your rights

Under Indian and global privacy law, you have the right to:

Access: request a copy of the data we hold about you
Correction: ask us to fix anything inaccurate
Deletion: ask us to erase your data (subject to legal retention requirements like GST records)
Portability: get your data in a portable format
Withdraw consent: at any time, for marketing

To exercise any of these, email privacy@dsignes.com. We will respond within 30 days.

Security

We use SSL/TLS encryption for all data in transit. Card payments are handled by PCI-DSS-compliant gateways — we never see your full card number. Account passwords are hashed (bcrypt) and never stored in plain text.

That said, no system is perfect. If you suspect your account has been compromised, email us immediately at security@dsignes.com.

Children

Our site is not directed at children under 13. We do not knowingly collect data from anyone under 13. If you believe we have, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent change. For material changes, we will notify you via email or a prominent notice on the site.