Refund policy

Return & Exchange Policy

1. Return/Exchange Window

You may request a return or exchange within 7 days of the delivery date. Requests made after this window will not be accepted.

2. Conditions for Return/Exchange

To be eligible for a return or exchange, the product must be:

• Unused, unworn, and in its original condition

• In original packaging with all tags, labels, and accessories intact

• Free from stains, odour, or signs of wear

• Accompanied by the original invoice/order confirmation

As our sandals are handcrafted, minor variations in colour, grain, or finish compared to the product image are natural characteristics of the material and craftsmanship, and are not valid grounds for return unless the product received is materially different, damaged, or defective.

3. Non-Returnable Items

The following are not eligible for return or exchange:

• Products marked as "Final Sale" or purchased during clearance/discount promotions

• Products that show signs of use or damage caused after delivery

• Customised or made-to-order products

4. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and photos/video of the product and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you, once verified.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, contact us at:

• Email: mail@dsignesglobal.com

• Phone: 9895006310

Please include your order number, reason for return, and photos of the product (for damage/defect/wrong item claims). Our team will guide you through the pickup or self-ship process.

6. Refunds

6.1 Once the returned product is received and inspected (and approved), we will process your refund to the original payment method within 7–10 business days.

6.2 Return shipping costs are borne by the customer, unless the return is due to our error (wrong/damaged/defective item), in which case we will bear the return shipping cost.

6.3 Refunds may also be offered as store credit or exchange, at your preference, where applicable.

7. Exchanges

If you would like a different size or model instead of a refund, let us know when initiating your return. Exchanges are subject to stock availability of the requested item.